Job Description
Our Customer Support Team helps patients complete the necessary steps prior to manufacturing so the customer can receive their custom-fit dental device. Above all, the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience. Duties and Responsibilities: Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS. Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders. Requirements Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences. Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills Total...