Job Description
Job Description
A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.
Responsibilities:
-Handle all inbound customer calls related to HVAC service and support
-Provide professional, clear, and timely communication to customers
-Gather and document customer information accurately
-Coordinate service requests and escalate issues as needed
-Deliver a consistent, customer-first experience on every interaction
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity...
A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.
Responsibilities:
-Handle all inbound customer calls related to HVAC service and support
-Provide professional, clear, and timely communication to customers
-Gather and document customer information accurately
-Coordinate service requests and escalate issues as needed
-Deliver a consistent, customer-first experience on every interaction
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity...