Job Description
Description
Healthcare customer service requires more than just answering questions—it requires clarity, patience, and precision. We are seeking a Customer Service Representative to support a growing healthcare organization in San Diego. This role focuses on assisting patients with scheduling, insurance inquiries, and general support while ensuring a high level of professionalism and confidentiality. This is a great opportunity for someone who enjoys structured processes but also values meaningful interactions with people.
RESPONSIBILITIES
+ Handle inbound and outbound calls related to scheduling, billing, and general inquiries
+ Assist patients with appointment coordination and follow-ups
+ Verify insurance information and explain basic coverage details
+ Maintain accurate patient records within electronic systems
+ Resolve patient concerns or escalate issues appropriately
+ Support administrative tasks such as d...
Healthcare customer service requires more than just answering questions—it requires clarity, patience, and precision. We are seeking a Customer Service Representative to support a growing healthcare organization in San Diego. This role focuses on assisting patients with scheduling, insurance inquiries, and general support while ensuring a high level of professionalism and confidentiality. This is a great opportunity for someone who enjoys structured processes but also values meaningful interactions with people.
RESPONSIBILITIES
+ Handle inbound and outbound calls related to scheduling, billing, and general inquiries
+ Assist patients with appointment coordination and follow-ups
+ Verify insurance information and explain basic coverage details
+ Maintain accurate patient records within electronic systems
+ Resolve patient concerns or escalate issues appropriately
+ Support administrative tasks such as d...