Customer Service Representative-Remote

Talascend is seeking qualified candidates to apply for a remote Customer Service Representative position. 

JOB DESCRIPTION:
Responsible for supporting customers through any service inquiries or problems and taking any appropriate corrective action to initiate repair, return or field servicing.
RESPONSIBILITIES:

Answer customer email / phone requests, place parts orders, create quotes for service, update orders, assign work to field techs

Establishing company guides on servicing and repairs and maintaining logs, records, and files on repairs.

May escalate more complex issues.

Works to achieve day-to-day objectives that consist of non-routine activities and have significant impact on the work output.

Works independently under limited supervision.

Solves initially unclear problems and issues, which may require some analysis to understand and resolve.

May be required ...