Job Description
On-site - Rizal; 1-3 Yrs Exp; Diploma; Full-time
Job Description
- Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
- Assist players with account-related issues, including registration, login, and password recovery.
- Provide information about promotions, games, prizes, and rules to players.
- Handle complaints or disputes efficiently, escalating complex issues to supervisors when needed.
- Process payments, withdrawals, and other account transactions accurately.
- Monitor player accounts to ensure compliance with company policies and prevent fraudulent activities.
- Update and maintain accurate customer records in the company database.
- Educate players on responsible gaming practices and offer assistance when needed.
- Stay informed about new games, features, and promotions to provide up-to-date assistance.
- Collaborate with other teams to resolve te...