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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you'll do:
Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.Data capture customers’ financial and program specific information into various databases.Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.Interpret and validate financial information used during the data assessment process.Electronic preparation of participant financial info...