Job Description
Description
Our client is seeking a friendly and detail-oriented Customer Service Representative to provide exceptional support to customers and help maintain strong client relationships. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience.
Key Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner
+ Resolve customer concerns and escalate complex issues as needed
+ Process orders, returns, account updates, and service requests
+ Maintain accurate customer records and document interactions in company systems
+ Provide product, service, and policy information to customers
+ Collaborate with internal teams to ensure timely issue resolution
+ Follow up with customers to confirm satisfaction and ensure completion of requests
+ Support additional administrative or oper...
Our client is seeking a friendly and detail-oriented Customer Service Representative to provide exceptional support to customers and help maintain strong client relationships. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience.
Key Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner
+ Resolve customer concerns and escalate complex issues as needed
+ Process orders, returns, account updates, and service requests
+ Maintain accurate customer records and document interactions in company systems
+ Provide product, service, and policy information to customers
+ Collaborate with internal teams to ensure timely issue resolution
+ Follow up with customers to confirm satisfaction and ensure completion of requests
+ Support additional administrative or oper...