Job Description
Accretive Technology Group | Customer Service Representative
This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for swing and overnight shifts
About Us:
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.
Regular Tasks:
+ Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.
+ Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
+ Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume – varies.
+ Provide customer support to performers via email. Ensure detailed records are...
This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for swing and overnight shifts
About Us:
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.
Regular Tasks:
+ Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.
+ Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
+ Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume – varies.
+ Provide customer support to performers via email. Ensure detailed records are...