Job Description
Position Title: Customer Service Representative
Our client is a Swiss based MNC specializing in Freight Forwarding & Warehousing services, based in Petaling Jaya, Selangor.
Job Purpose
- Arrange and coordinate all import and export shipping matters according to clients’ requirements.
- Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
- Fulfil orders and generate reports using the Company’s in-house warehouse management system.
- Collaborate with finance department to ensure timely and accurate billing.
Responsibilities & Accountabilities
Account Management
- Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
- Troubleshoot/solve daily operations issues.
- Escalate any customer’s compl...