Job Description
Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated Customer Service Representative to be the voice of our brand across our digital storefront and social channels.
If you’re tech-savvy, love solving puzzles (like where is my package?), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.
What You’ll Be Doing
- Order Management: Answering high-volume emails regarding order status, shipping updates, and general product inquiries.
- Real-Time Support: Managing our Shopify Chat to assist customers while they shop, helping to convert browsers into buyers.
- Social Engagement: Monitoring and responding to comments and direct messages on Facebook and Instagram with speed and personality.
- Problem So...