Customer Service Representative

Responsibilities:

• Actively manage and follow up with customers under contracts or agreements, ensuring their service needs are met. Coordinate and track service orders, providing support to customers, Customer Coordinators, and Account Managers.
• Administer and oversee assigned safety and life raft rental agreements, including assisting with the Liferaft exchange program.
• Handle all service-related tasks, including receiving and entering enquiries/orders into the system, ensuring accuracy.
• Prepare and send quotations to customers, and follow up to ensure they are processed.
• Utilize telephone sales skills to identify potential opportunities for building orders.
• Provide delivery instructions to the appropriate supply points and monitor the progress of deliveries.
• Address any issues related to orders and suggest alternative solutions where necessary.