Job Description
Customer Service Representative
Job Type: Part-Time (PST Hours)
About the Role
We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish.
Key Responsibilities
- Provide inbound customer support via email, chat, and social platforms as needed
- Assist customers in a friendly, professional, and timely manner following established procedures
- Assess and manage incoming tickets to accurately resolve customer concerns
- Handle order placements, refunds, replacements, and data entry using company systems
- Maintain a strong customer-first mindset with empathy, patien...