Job Description
Job Title: Customer Service RepresentativeJob Description
This temporary Customer Service Representative role provides front-line support to utility customers during a leave of absence coverage period through at least September 18, 2026, with the possibility of extension. The position focuses on delivering exceptional in-person and phone-based service, handling payments and billing inquiries, and supporting a wide range of utility account activities while maintaining accuracy, confidentiality, and professionalism.
Responsibilities
+ Answer and route incoming calls using a multiline phone system in a courteous and efficient manner.
+ Greet customers and visitors in person and direct them to the appropriate staff or department.
+ Assist customers with payments, payment arrangements, billing inquiries, energy assistance questions, and the opening and closing of utility accounts.
+ Receive, process, and post customer payments made in person, by mai...
This temporary Customer Service Representative role provides front-line support to utility customers during a leave of absence coverage period through at least September 18, 2026, with the possibility of extension. The position focuses on delivering exceptional in-person and phone-based service, handling payments and billing inquiries, and supporting a wide range of utility account activities while maintaining accuracy, confidentiality, and professionalism.
Responsibilities
+ Answer and route incoming calls using a multiline phone system in a courteous and efficient manner.
+ Greet customers and visitors in person and direct them to the appropriate staff or department.
+ Assist customers with payments, payment arrangements, billing inquiries, energy assistance questions, and the opening and closing of utility accounts.
+ Receive, process, and post customer payments made in person, by mai...