Job Description
BANKING experience is a must!
Assist customers via inbound calls received for account requests/inquiries:
Payment‑related queries:
- Remote deposit capture
- Payment Center
- Positive Pay: Check positive pay, ACH positive pay, reverse positive pay
Business Account Closure
ACH & Wire:
- ACH deletion/reversals
- Wire PIN acknowledgement
- ACH & Wire inquiries
- ACH return/settlement
- Wire limit change
Additional Account Support
- Add user to Payment Centre
- Add/remove accounts
- Account maintenance
Service & Quality Responsibilities
- Meet required criteria for call quality standards
- Maintain customer relations with a high degree of internal and external customer service
- ...