Job Description
Customer Service Associate (Commercial Clients)
- Manage end-to-end onboarding of commercial clients, including both new and existing customers, ensuring seamless setup and activation.
- Act as a key liaison between the new product sales team and customers, supporting product adoption and onboarding activities.
- Engage with clients through multiple channels—chat, email, and phone calls—to explain products, processes, and requirements in a clear and professional manner.
- Handle high-volume multitasking, toggling between customer interactions, internal coordination, and back-office onboarding activities.
- Perform back-office operational tasks related to customer onboarding, documentation, and data validation.
- Demonstrate strong communication skills to rephrase, clarify, and simpli...