Job Description
Your Job
The Customer Service Representative (CSR) is the primary point of contact for all order-fulfillment activities for assigned customer accounts. You will respond promptly and efficiently to customer inquiries and coordinate all post-order activities, including shipping arrangements and complaint handling, to ensure timely delivery and high customer satisfaction.
Our Team
You will be part of the GSM/CSR division, reporting to the CSR Team Leader, working closely with internal partners—Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers and other Molex entities—to deliver seamless service. Externally, you will interact with customers, freight forwarders and warehouse providers to coordinate logistics and resolve issues.
What You Will Do