Job Description
Job Description
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information on travel services, bookings, schedules, and promotions
- Assist customers with flight, hotel, or package reservations
- Resolve questions or concerns professionally and efficiently
- Document all customer interactions and updates in the system
- Escalate complex travel-related issues to supervisors when needed
- Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Comprehensive paid training on trave...
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information on travel services, bookings, schedules, and promotions
- Assist customers with flight, hotel, or package reservations
- Resolve questions or concerns professionally and efficiently
- Document all customer interactions and updates in the system
- Escalate complex travel-related issues to supervisors when needed
- Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Comprehensive paid training on trave...