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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
1. Job Description:
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.
2. Requirements:
- Good English proficiency (TOEIC 500+ equivalent).
- Ability to resolve simple to medium-level issues.
- Excellent multi-channel communication skills (email, chat, messaging).
- Proactive and positive mindset.
- Willingness to work night shifts and during Public Holidays/Tet.
3. Compensation & Benefits:
- Average monthly income:...