Job Description
Customer Service Representative
We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.
What You'll Do:
- Consult with clients to understand preferences, budgets, and desired experiences
- Design customized itineraries including accommodations, activities, transportation, and special requests
- Research destinations, resorts, cruises, and curated experiences to match client needs
- Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
- Communicate updates, options, and recommendations in a clear and timely manner
- Provide ongoing support before and during scheduled trips
- Build strong...