Job Description
Customer Service Representative US Healthcare (Remote | Mumbai)
Location: Mumbai (Night Shift) | Work Mode: Remote
Job Type: Full-time | Permanent
About the Role
We are hiring a friendly, detail-oriented Customer Service Representative to support patients, doctors, pharmacies, and clinical teams in the US Healthcare domain. You will ensure smooth communication, accurate documentation, and exceptional service delivery.
Key Responsibilities
Handle inbound & outbound calls related to prescriptions and healthcare services
Collect, verify, and update patient insurance & pharmacy details
Create follow-up tasks to ensure proper patient communication
Connect patients with pharmacists or clinicians for counseling
Escalate cases to insurance verification or clinical departments when needed
Schedule, cancel, or reschedule appointments as per facility guidelines
Respond ...