Job Description
Cape Town, South Africa, ZA
Job Description:
JOB PURPOSE
To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.
KEY RESPONSIBILITIES
- Handle inbound calls, emails, or chats promptly and professionally.
- Assist customers with inquiries, complaints, billing queries, or technical issues.
- Provide accurate information about products, services, and company policies.
- Log and update customer information on company systems (CRM or database).
- Meet performance targets such as call handling time, customer satisfaction, and quality scores.
- Processes, and compliance standards to ensure consistency and accuracy.
- Escalate complex issues to senior staff or r...