Job Description
About the Role
We are looking for customer-focused and technically inclined professionals to join our team as a Customer Support Representative. In this role, you will provide exceptional support to customers by addressing customer concerns, resolving inquiries, and delivering a positive customer experience through phone, email, and chat channels.
Key Responsibilities
- Handle customer inquiries, concerns, and complaints through phone, email, or chat.
- Provide accurate information and resolve customer issues in a timely manner.
- Process customer requests, transactions, and account updates.
- Document interactions and maintain accurate customer records in company systems.
- Meet service quality, productivity, and customer satisfaction targets while adhering to company policies.
Qualifications
- Minimum of 6 months of Customer Support experience in a BPO or conta...