Job Description
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives for Voice Accounts. The role involves handling inbound and outbound customer calls, providing accurate information, resolving concerns, and ensuring excellent customer experience.
Responsibilities:
• Answer customer inquiries through phone calls professionally and efficiently
• Resolve customer concerns and complaints in a timely manner
• Provide product, billing, or account information accurately
• Document customer interactions and maintain records
• Follow company policies and quality standards
• Meet performance metrics and customer satisfaction goals
Qualifications:
• At least High School or Senior High School Graduate
• Good English communication skills
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules
• With or without BPO ex...
Responsibilities:
• Answer customer inquiries through phone calls professionally and efficiently
• Resolve customer concerns and complaints in a timely manner
• Provide product, billing, or account information accurately
• Document customer interactions and maintain records
• Follow company policies and quality standards
• Meet performance metrics and customer satisfaction goals
Qualifications:
• At least High School or Senior High School Graduate
• Good English communication skills
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules
• With or without BPO ex...