Job Description
About the Call Center Representative Position
We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
+ Handle inbound and outbound client calls in a timely manner
+ Follow company's call center scripts
+ Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
+ Work with the client to verify or clarify information
+ Diffuse angry or upset clients as needed
+ Build relationships with customers based on trust...
We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
+ Handle inbound and outbound client calls in a timely manner
+ Follow company's call center scripts
+ Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
+ Work with the client to verify or clarify information
+ Diffuse angry or upset clients as needed
+ Build relationships with customers based on trust...