Job Description
Job Description
As a Customer Service Representative in the Partner Online team, your responsibilities will include:
Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners.
Triaging cases and collaborating with various internal stakeholders.
Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.
Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.
Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.
The primary focus areas a...