Job Description
Overview
In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Location: Porto, Portugal
Work model: On-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses
Responsibilities
- Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
- Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Present the product range ...