Job Description
We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.
Responsibilities include:
- Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
- Providing information about our products and services.
- Processing orders and requests accurately.
- Scheduling and dispatching service technicians or teams to customer locations.
- Maintaining clear and accurate records of customer interactions and dispatching activities.
- Coordinating with service teams to ensure timely and efficient service delivery.
- Following up with customers to ensure satisfaction.
- Handling customer complaints and escalating issues as needed.
- Performing general administrative tasks as requ...