Job Description
Job Type: Full-time
Customer Service Representative / Dispatcher
Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses across the United States. We are seeking a Customer Service Representative / Dispatcher to join our growing team.
Responsibilities
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of evolving products & services that benefit our customers
- Participate in in‑house training on products & services and ...