Job Description
Job Title
Customer Service Sales Representative (English‑speaking) – On‑site - Fashion Industry MX02 - Temporary
Overview
We are a global technology and services leader that powers the brands of the future. As a Fashion Support Consultant in Barcelona (on‑site), you will be part of a team that supports fashion brands with technology and integrated solutions.
What You Will Do In This Role
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call‑management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor and follow all project processes and procedures.
- Understand and comply with administrative duties.