Job Description
We are looking for a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. This role combines customer service and administrative responsibilities to ensure a seamless experience from the initial inquiry through completion of services.
The ideal candidate is organized, professional, detail-oriented, and committed to delivering exceptional customer service.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and online platforms
- Assist customers with reservations, scheduling, and service arrangements
- Research available options and provide information based on customer needs
- Coordinate accommodations, transportation, activities, and related services
- Manage confirmations, schedule changes, and customer updates
- Maintain accurate customer records and documentation
- Communicate with suppliers...