Job Description
The Challenge
We are looking for an Italian -speaking Customer Service Specialist who will report directly to our Customer Service Team Lead. We are looking for someone with a strong customer-centric mindset to join our constantly evolving team to ensure a high level of customer service focused on enhancing customer satisfaction. Our team's mission is to be able to transform potential friction into a wow experience.
What You Will Do
Resolve Complex Customer Issues: Manage and resolve high-complexity user inquiries across various channels, ensuring timely and satisfactory solutions. BPO Support: Facilitate communication, provide support, and collaborate with external BPO partners to optimize service delivery. Performance Monitoring: Monitor customer service KPIs, analyze deviations, and proactively propose improvement actions. Process Optimization: Identify opportunities to streamline proces...