Job Description
Client Support Associate / Client Experience Coordinator
Overview:
We are looking for a proactive and communication-driven professional with up to 1 year of
experience in customer support, client coordination and or telecalling. The role involves
managing RSVP calls, collecting client feedback and supporting basic escalation calls as
required.
Key Responsibilities:
1. RSVP Coordination
● Make outgoing RSVP calls for events and update responses accurately.
● Maintain structured trackers and provide timely updates to the internal team.
2. Client Feedback & NPS Calls
● Connect with clients post-event to collect feedback and category-level ratings.
● Document insights clearly for internal performance review and reporting.
3. Escalation ...