Job Description
MUST HAVE 2+ years DIRECT radiology diagnostic testing scheduling experience e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. - Health insurance verification knowledge PREFERRED: - Epic EMR experience.
Job Summary: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist. Job Responsibilities:
Required Skills & Experience: -One (1) three (3) years of customer service experience. Preferred Skills & Experience: -N/A