Job Description
Description We are looking for a detail-oriented individual to join our team in Long Island City, New York as a Customer Service Specialist & Charge Back Analyst. This Contract to permanent position combines dispute resolution, customer support, and data analysis, making it ideal for someone who can manage a high volume of credit card chargebacks while also assisting in a fast-moving service environment. The role offers the opportunity to contribute to stronger workflows, support day-to-day customer interactions, and work closely with cross-functional teams to improve operational effectiveness.
Responsibilities:
• Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals.
• Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission.
• Review chargeback activity and service data in Excel to identify patterns, measure perfo...
Responsibilities:
• Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals.
• Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission.
• Review chargeback activity and service data in Excel to identify patterns, measure perfo...