Job Description
Are you a Dutch speaker who loves beauty, style, and outstanding customer experiences? We are urgently hiring a Customer Service Specialist for one of the world's most celebrated beauty and cosmetics brands, based in Porto, Portugal. Combine your passion for beauty and language in a genuinely exciting role!
In this role you will support Dutch-speaking customers with their product queries, orders, and beauty consultations — delivering the same premium service experience the brand is famous for worldwide.
Your responsibilities:
- Assist customers with product information, orders, and beauty advice
- Resolve delivery, return, and account queries with care and efficiency
- Provide personalised service that reflects the brand's luxury ethos
- Identify and recommend complementary products where relevant
- Deliver consistently high satisfaction scores
What we are looking for:...