Job Description
Passionate about premium experiences and helping customers? We are urgently hiring a Dutch-speaking Customer Service Specialist to represent a globally iconic luxury coffee brand — one of the most recognisable names in premium lifestyle. If you love quality, elegance, and great service, this is your role!
In this role you will be the brand's voice for Dutch-speaking customers — helping coffee enthusiasts with their orders, subscriptions, machine queries, and club memberships. You will deliver the same premium experience customers expect from the brand itself: sophisticated, warm, and effortlessly helpful.
Your responsibilities:
- Handle customer inquiries about products, orders, machines, and memberships
- Provide expert-level knowledge on the product range and subscription offers
- Resolve issues related to deliveries, billing, and product performance
- Uphold the brand's premium service stand...