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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Handle inbound and/or outbound customer queries via call, chat, or email
- Provide timely and accurate resolutions to customer concerns
- Ensure high customer satisfaction (CSAT) through quality service delivery
- Follow defined workflows, SOPs, and compliance guidelines
- Accurately update customer interactions in CRM systems
- Meet productivity and quality metrics (AHT, FCR, CSAT, etc.)
- Escalate complex issues to relevant teams when required
- Support additional tasks such as basic troubleshooting or account assistance
Eligibility Criteria:
- Fluency in French and good command of English (B1–B2 level or above)
- Minimum 0–2 years of experience in customer service/BPO (freshers can apply)
- Strong com...