💼 Full-Time Position

Customer Service Specialist

🏢
imei
📍 Frenchs Forest, New South Wales, Australia
📍
Location
Frenchs Forest, Australia
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the role


Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

  • Are supported in the latest technology for mobile and unified communications

  • Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results

  • Provide 1st level service & support

  • Ensure that our customers are always kept connected

  • Work closely with Telstra and other major tech vendors

  • Maximise their time connected with basic troubleshooting

  • Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

    • This role includes a variety of other responsibilities such as:

  • Perform administrative duties and provide support to all departments

  • Maintain effective communication channels with all depart...