Job Description
Location: Outer Ring Road, Banaswadi, Bangalore Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off) Role type: Phone-based & client-facing | D2C premium brand | Not a store role Sunday ( is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service. Role Overview As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business. Key Responsibilities Be the single point of contact for customers post-purchase, ensuring ...