Job Description
Job Description
Union: Non-Union New or Replacement: Replacement Department: Manufacturing. Site: 2400 Skymark Ave., Unit 3, Mississauga, Ontario. Reports to: Operations Manager. Wage Range: $45,000 - $60,000 annually. Hours per Week: Standard. Status: Permanent Full time. Number of vacancies: 1. Closing date: June 16, 2026.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and ticketing systems.
- Troubleshoot product and service issues with clarity and efficiency.
- Collaborate with technical teams to escalates and resolve complex problems.
- Maintain accurate records of customer interactions and feedback.
- Validate information to check for accuracy on product information, pricing and terms.
- Process orders in the ERP system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute knowledge base articles and support documentation.
- Participat...