Job Description
Job Expectations:
- Position Type: Individual Contributor - Associate
- Employment Type: Full-Time, Permanent (Direct Hire)
- Work Setup & Location: Onsite - Alabang, Muntinlupa
- Number of Headcounts: 200+ FTEs Available
- Work Schedule: Weekdays; Night Shift
- Industry: Digital IT Solutions & Consulting (BPO)
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
- Assist customers with product or policy inquiries, account or order processing, and issue resolution.
- Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
- Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
- Collaborate with team mem...