Job Description
Location: Medicine Hat, AB
Employment Type: Full-Time (On-Call Required)
Position Overview
We are seeking a highly organized and compassionate Customer Service Specialist to support both administrative operations and home oxygen clients in the Medicine Hat area. This role combines office-based coordination with occasional field support, including after-hours on-call responsibilities.
Key Responsibilities
- Maintain accurate, confidential client records in compliance with privacy regulations.
- Respond to incoming calls and inquiries from clients, families, and healthcare professionals.
- Prepare and manage documentation, including service logs, care notes, and reports.
- Assist with billing, invoicing, and insurance documentation.
- Coordinate with suppliers and internal teams to ensure timely service delivery.
- Coordinate delivery and pickup of home oxygen equipment (e.g., co...