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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide product or service information to customers and resolve any issues they may have.
- Document customer interactions and maintain accurate records of conversations.
- Collaborate with team members to improve service processes and enhance the customer experience.
- Conduct follow-ups to ensure customer satisfaction and retention.
Requirements
- Educational Qualifications: Bachelors degree in a relevant field.
- Experience Level: 1-3 years of experience in a customer service role.
- Skills and Competencies: Excellent communication skills, strong typing skills, and BPO experience.
- Responsibilities and Duties: Ability to handle customer complaints effectively and provide insightful solutions.
- Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset...