Customer Service Specialist

• Manage and develop existing client accounts to ensure customer satisfaction and retention.


• Identify opportunities to upsell and cross-sell within the existing client base.


• Collaborate closely with the sales and marketing teams to achieve business objectives.


• Prepare and deliver detailed sales reports and forecasts to key stakeholders.


• Ensure timely follow-ups on client inquiries and orders, maintaining a high level of responsiveness.


• Coordinate with internal teams to ensure seamless delivery of products and services.


• Maintain an up-to-date understanding of the life science industry and market trends.


• Support the onboarding of new clients, ensuring a smooth transition and integration process.

A successful Customer Service Specialist should have:

• A background in sales, account management, o...