Job Description
R&D Partners is seeking to hire aCustomer Service Specialist, Portfolio in South San Francisco, CA.
Your main responsibilities as a Customer Service Specialist, Portfolio:
Act in accordance with company policy
Provide full time phone coverage (shift to be determined by management)
Suggest new programs and or projects to promote customer service
Determine appropriate action to take to resolve customer issues
Determine when it is appropriate to escalate customer issues to management
What we are looking for in a Customer Service Specialist, Portfolio:
Decision Making Thinks through problems clearly and logically; is decisive
Technical and Business Expertise Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
Teamw...