Job Description
About Otovo
Otovo is an Oslo-born, service-oriented company and a leading European marketplace for residential solar energy solutions. Our mission is to make solar energy accessible, simple, and affordable for homeowners across Europe. By combining technology, a network of local installation partners, and a strong customer focus, we deliver high-quality solar solutions at scale.
Role Overview
We are looking for a Swedish-speaking Customer Service Specialist to join our Madrid office. In this role, you will manage customer cases across administrative, financial, and basic technical topics, ensuring a smooth and high-quality customer experience throughout the journey.
Key Responsibilities
- Manage administrative and documentation-related customer cases
- Handle inquiries related to contracts, billing, financing, and general service requests
- Support customers with financial questions (invoices, payments, financing) ...