Job Description
**Customer Service Specialist**
**Reports to:** Team Leader, CS Operations
**Location:** Taguig, Metro Manila
**Role summary**
You will lead day-to-day international customer service operations for affiliates and distributors, owning the order-to-cash flow from order entry through order shipment. You will manage shipments and trade documentation and act as the primary liaison among customers, Affiliates, Sales, Quality, Master Data, Warehousing/Supply Chain and Finance. You will follow a standardized processes to reduce risk, and deliver measurable improvements to service, compliance, and cost.
**Scope of responsibility**
+ **Process ownership:** Order entry, order management, order allocation and shipment. Export compliance checks, document pack creation, shipment coordination, POD capture, returns (RGA), credits/debits, and customer communication.
+ **Interfaces:** Affiliates, Sales, Master Data, Warehousing/Supply Chain,...
**Reports to:** Team Leader, CS Operations
**Location:** Taguig, Metro Manila
**Role summary**
You will lead day-to-day international customer service operations for affiliates and distributors, owning the order-to-cash flow from order entry through order shipment. You will manage shipments and trade documentation and act as the primary liaison among customers, Affiliates, Sales, Quality, Master Data, Warehousing/Supply Chain and Finance. You will follow a standardized processes to reduce risk, and deliver measurable improvements to service, compliance, and cost.
**Scope of responsibility**
+ **Process ownership:** Order entry, order management, order allocation and shipment. Export compliance checks, document pack creation, shipment coordination, POD capture, returns (RGA), credits/debits, and customer communication.
+ **Interfaces:** Affiliates, Sales, Master Data, Warehousing/Supply Chain,...