Job Description
Job Overview
Customer Service Specialist – Remote (Hybrid: 3 days on-site, 2 days remote). Full-time, Regular.
Responsibilities
- Answer inbound calls (approx. 40–50 per day) and respond to emails from Daimler Truck Financial (DTF) customers and dealers promptly and professionally.
- Qualify and process customer requests, including payment quotations, account changes (due dates, auto‑pay, etc.), and inquiries.
- Complete required paperwork and action items from calls and emails; investigate and resolve customer complaints using communication and analytical skills.
- Manage internal processes and support overflow call volume for Operations, ensuring timely turnaround and accurate compliance with service standards.
- Identify and recommend process improvements to enhance customer and dealer satisfaction.
Required Qualifications
- Bachelor’s degree in business administration, finance, or eq...