💼 Full-Time Position

Customer Service Specialist with German

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Michael Page
📍 Wrocław, Lower Silesian Voivodeship, Poland
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Location
Wrocław, Poland
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Posted
June 07, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


  • Serve as the primary (multichannel) point of contact for German-speaking clients, addressing their inquiries and concerns in a timely manner.

  • Processing and managing customer orders in line with the company's procedures

  • Entering and maintaining order data in ERP/CRM systems (Excel, MS Dynamics)

  • Coordinating order fulfilment with internal teams (Production, Logistics, Planning, Customer Service)

  • Tracking order status and monitoring delivery timelines

  • Preparing order‑related documentation, reports, and summaries

  • Supporting internal and external stakeholders with relevant information

  • Identifying and resolving delivery or order‑related issues

Flexible working hours (one timezone/shift) & hybrid work model (50/50)Candidates without prior experience are welcome.

A successful Customer Service Specialist within an Order Management team should have:


  • Fluent German...