Job Description
Position: Customer Service Specialist (Swiss language)
Project: DeLonghi (known for high-quality coffee machines)
Contract Type: Full-time employment contract (Polish: umowa o pracę)
Work Location: On-site (Katowice, ul. Zabrska 19)
Responsibilities:
• Customer service (pre/after sales) for incoming calls
• Handling inquiries via contact form, email, chat, and Facebook
• Processing warranty claims
• Resolving minor technical issues
• Product comparisons, special offers, and product advice
• Working with documentation and data management
• Ensuring high-quality customer service and a positive brand image
Requirements:
• Fluent Swiss (written and spoken, at least C1 level)
• English skills at B2 level for communication within the team and during training
• Excellent computer skills and proficiency i...